Which email template is used in workflow in crm 2011 -

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There is a workflow running on the case resolution in my organization that sends the email. This subject and email shows the body in the email but only the subject is written in the workflow. This means that a template is used in the body of the email. How can I see which template is used in the workflow? If anyone has any ideas please share with me Thank you in advance.

Based on your explanation, I think the answer to your question is low.

Open the workflow and is receiving the email that sends the steps.

In the active workflow, it should look like the following:

Image details here Enter

In the passive workflow, the steps should be as follows.

Enter image details here

If it says that "Create a New Message" , this means the email body and the subject line are configured inside the workflow. Otherwise you will see the name of the email template. For email explanation, click on "View Properties"


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